Verizon managed to lose the entire phone line a couple of days ago. Their forcasted 24 hours, turned out to be an entire 8 hours through the work day.

Still no sign of the DSL, but that debate is not to begin raging until the 13th....then it's really anybodies guess as to if we will get the service back, or maybe (as the current trend suggests) there will be no knowledge what so ever, of us, the DSL account, or even the people we spoke to on the phone with, at Verizon. The second to last person we spoke to even refused to give us a full name! Now I don't mind doing business with people, but I stupidly always imagined that to work along the, 'you advertise it, and someone purchases said advertised service/product from you' sort of lines. Verizon seem to have hit on the novel approach of, no matter what you ask of the service/product, it's a "yes we can/it does" until it comes to delivering. Then it changes to the not inconsequential "No we don't/it doesn't" with an added, "Well that representative was misinformed". So don't say I didn't warn you :)

Anyway, at the rate they keep apologizing, and giving away free months of this and that for the inconvenience, they are going to have a pretty slim 2003!